1. DEFINITIONS
– “Platform” means the website baloir.com and related mobile apps operated by Baloir Group s.r.o.
– “Seller” means a third‑party trader who lists Goods on the Platform.
– “Buyer” (or “you”) means any natural person who places an Order on the Platform.
– “Goods” means clothing or fashion accessories offered by a Seller.
– “Order” is the Buyer’s offer to purchase Goods via the Platform.
– “Refund Policy” means the separate document describing the step‑by‑step return process.
2. LEGAL STATUS OF THE PLATFORM
2.1 The Platform is a multi‑vendor marketplace and logistics facilitator; it is not the
manufacturer or importer of the Goods.
2.2 For VAT purposes the Platform acts as a “deemed supplier” under EU Directive 2022/542.
2.3 Sellers are solely responsible for CE marking, REACH compliance and product safety.
3. ACCOUNT REGISTRATION
3.1 Minimum age is 16 years. Children under 16 may not register.
3.2 You must provide accurate, up‑to‑date information. Notification sent to the
e‑mail recorded in your account is deemed received at the moment of sending.
3.3 The Platform may suspend or delete an account:
– with 24 hours’ notice for material breach, or
– immediately in case of fraud, chargeback abuse or regulatory request.
4. ACCEPTABLE USE – PROHIBITED CONDUCT
You must not:
a) circumvent security or perform data scraping / DDoS;
b) operate multiple or fake accounts;
c) upload malware or infringing content;
d) use Baloir trademarks, logos or site design without prior written consent.
Violation may lead to instant account block and a claim for damages.
5. PRICES, PAYMENTS, TAXES
5.1 Prices are shown in euro (EUR) inclusive of VAT.
5.2 Payments are processed by Stripe; your card is charged immediately.
5.3 Discount codes are non‑transferable; the Platform may cancel a code at any time.
5.4 Orders are accepted only for delivery inside the European Union.
Orders to non‑EU countries can be refused.
6. FORMATION, CANCELLATION OR REFUSAL OF AN ORDER
6.1 A contract of sale is concluded once you click “Confirm Order” and receive an
e‑mail confirmation.
6.2 The Platform may cancel an Order without liability if:
– fraud or invalid payment data are detected;
– the item is unavailable or priced in obvious error;
– fulfilment is prevented by law, sanctions or force majeure (§ 14).
Any payment already made will be refunded within 14 calendar days.
7. SHIPPING & TRANSFER OF RISK
7.1 Orders are shipped via Sendcloud; standard EU transit time is 2–7 business days.
7.2 During peak seasons (e.g. Black Friday) shipping can take longer; the estimated
timeframe is displayed at checkout.
7.3 Risk of accidental loss passes to the Buyer once the parcel is handed to
the carrier.
7.4 Pick‑up point (PUDO) delivery: the parcel is released only to a person
presenting the SMS pick‑up code or a valid photo ID.
8. RIGHT OF WITHDRAWAL (14 DAYS)
8.1 You may withdraw from the contract within 14 calendar days of receiving the
Goods, without giving any reason, as required by Directive 2011/83/EU.
8.2 Detailed return instructions (RMA form, address, photos, deadlines) are set
out in the Refund Policy, which is an integral part of these Terms.
8.3 The Buyer bears the direct cost of returning non‑defective Goods.
8.4 The right of withdrawal does not apply to:
-custom‑made or personalised items;
-sealed hygiene apparel (underwear, swimwear) once unsealed;
-items inseparably mixed with other goods.
9. DEFECTIVE OR WRONG GOODS
9.1 If the delivered item is faulty, damaged, of wrong size/colour or not the one ordered,
please file an RMA choosing “Defect / Wrong item” and attach photos.
9.2 The Platform will e‑mail a prepaid Sendcloud label.
9.3 At your choice we will
– refund 100 % of the price including original shipping, or
– send a correct/repaired replacement (subject to stock).
9.4 Assessment is completed within 5 business days of receiving the photos
or the returned parcel.
10. LEGAL WARRANTY
10.1 Statutory conformity warranty lasts 24 months.
10.2 Size charts are indicative; tolerances up to ± 2 cm are acceptable.
10.3 Digital/monitor colour variation up to 5 % CIE Lab is deemed acceptable
and not a defect.
11. SECURITY & TWO‑FACTOR AUTHENTICATION
11.1 You must keep credentials confidential and enable 2FA when available.
11.2 All actions taken after successful login are deemed your own.
12. PAYMENT DISPUTES & CHARGEBACKS
12.1 Before filing a chargeback, open a support ticket; issues are usually solved faster.
12.2 An unjustified chargeback may incur an administrative fee of €25 plus any
Stripe fees; the Buyer must reimburse such costs.
13. LIMITATION OF LIABILITY & INDEMNITY
13.1 The Platform shall not be liable for indirect, consequential or punitive damages.
13.2 Aggregate liability for any claim is limited to the lesser of
(a) the price paid for the Order or (b) €100.
13.3 The Buyer indemnifies the Platform against losses arising from illegal
activities, counterfeit returns or chargeback fraud.
14. FORCE MAJEURE
Neither party is liable for failure to perform due to events beyond reasonable
control, including but not limited to: cyber‑attack, data‑centre outage,
fire, flood, pandemic, strike, governmental action or sanctions.
15. NOTICE‑AND‑ACTION (IP & ILLEGAL CONTENT)
15.1 Rights holders may submit a takedown notice via baloir.com/support, citing
the URL, nature of infringement and proof of ownership.
15.2 The Platform processes notices within 48 hours; infringing content or
offers may be removed and the Seller account suspended.
16. ACCOUNT SUSPENSION & DELETION
See § 3. A data deletion request is handled according to our Privacy Policy § 7.
17. ELECTRONIC COMMUNICATIONS
Messages sent to the e‑mail stored in your account or shown in your user
dashboard are deemed delivered immediately.
18. CUSTOMER SERVICE SLA
– Support ticket response: within 48 hours on business days.
– Complex escalation: within 5 business days.
19. INTELLECTUAL PROPERTY
Site content, code and the “Baloir” trademark are © 2025 Baloir Group s.r.o.
Any use without written permission is prohibited.
20. ASSIGNMENT
The Platform may assign its rights and obligations under these Terms to an
affiliate or successor without the Buyer’s consent.
21. MISCELLANEOUS
a) Severability — invalidity of a clause does not affect the rest.
b) No waiver — failure to enforce a right is not a waiver of that right.
c) Entire agreement — these Terms replace all prior arrangements.
d) Language — in case of conflict between translations, the Czech version prevails.
22. GOVERNING LAW & DISPUTE RESOLUTION
22.1 Out‑of‑court resolution via EU ODR Platform (ec.europa.eu/odr).
22.2 Exclusive jurisdiction: City Court of Prague, Czech Republic.
22.3 Applicable law: Czech law.
No products in the cart.